Cancellation Policy
At Border Tours, we understand that travel plans can change unexpectedly. To ensure the best possible experience for our customers, we have established the following cancellation policy:
For most tours, customers may cancel up to 24 hours before the tour start time for a full refund. For cancellations made less than 24 hours before the start time, no refund will be provided.
In some cases, we may offer partial refunds for cancellations made less than 24 hours before the start time due to emergencies such as inclement weather, death of a family member, or health issues. In such cases, customers will need to provide a document or screenshot as proof of the emergency. The amount of the partial refund will be determined by Border Tours on a case-by-case basis.
Addendum to Cancellation Policy for Last Minute Bookings
For bookings made less than 24 hours before the tour start time, there will be no refund provided in case of cancellation. This is because Border Tours will have made every effort to arrange the tour within the limited time available, and may have turned away other customers to accommodate the last minute booking.
Rescheduling Policy
In case of a last minute booking cancellation, customers may reschedule their tour up to one month from the original tour date, subject to a rescheduling fee of $10 USD per person. If the rescheduled tour is more expensive than the original tour, the customer will be responsible for paying the difference. If the rescheduled tour is less expensive than the original tour, the customer will not receive a partial refund for the difference.
We understand that unexpected circumstances may arise, and we will do our best to accommodate our customers in such cases. Please contact us at info@border-tours.com if you have any questions or concerns.
Privacy Policy
At Border Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with the tour services we offer.
Information We Collect
We collect personal information from you when you book a tour or experience with us, either through our website or through our customer service team. The types of personal information we collect may include:
- Name, email address, postal address, and phone number
- Payment information, such as credit card number and billing address
- Passport information, including passport number and expiration date
- Travel preferences, including dietary requirements and accessibility needs
- Information about your travel itinerary and any additional tours or experiences you book with us
We may also collect certain information automatically when you visit our website, such as your IP address, device type, and browsing behavior. This information helps us improve our website and provide a better user experience.
How We Use Your Information
We use your personal information for the following purposes:
- To process your tour bookings and payments
- To communicate with you about your bookings, including sending you confirmation emails and tour reminders
- To provide you with information about our tours and experiences that may be of interest to you
- To personalize your experience on our website and tailor our offerings to your preferences
- To comply with legal obligations, such as tax and accounting requirements
Disclosure of Your Information
We may disclose your personal information to the following third parties:
- Tour operators and other travel suppliers who are providing services as part of your tour
- Payment processors and other service providers who help us process your payments and bookings
- Government authorities and other third parties as required by law or to protect our legal rights
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We take the security of your personal information seriously and have implemented technical and organizational measures to protect it against unauthorized access, disclosure, and use. These measures include secure servers, encryption, and regular monitoring of our systems.
Your Rights
You have certain rights with respect to your personal information, including the right to access, correct, and delete your information. If you would like to exercise any of these rights, please contact us using the information provided below.
Contact Us
If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at info@border-tours.com. We will respond to your inquiry as soon as possible.